WAM Reopening Guidelines: YOUR SAFETY IS OUR #1 PRIORITY!!
UPDATE TO APPOINTMENTS DURING COVID-19, July 7th
With the surge in Covid-19 cases over the past few days causing the number of hospitalizations from Covid to TRIPLE, Governor Abbott put out a call to action for citizens of Texas to stay home, if they can. The next few weeks look to be a particularly dangerous time due to SHARPLY RISING INFECTIONS combined with DWINDLING HOSPITAL RESOURCES/
ICU BEDS. In response we will be moving most visits to telemedicine and are taking the following steps for the safety of patients and their families:
TELEMEDICINE VISITS- most patients will be eligible for telemedicine visit. There will be some exceptions, of course, but most visits should be able to be complete via a telemedicine visit, at least in part. If you have an in-person visit currently scheduled, you may be contacted with the details of a change to telemedicine.
VACCINE APPOINTMENTS- we will still be giving essential vaccines in our office. These visits will be nurse visits and patients will not overlap so that contact with others is kept to a minimum. In consideration of this, please arrive ON-TIME for these visits.
IF YOUR VISIT REQUIRES AN IN-PERSON VISIT, screening questions must be complete prior to the visit (we will be calling you up to 48 hours prior to your appointment with a set of questions) or it will be rescheduled. You may still be asked to have parts of the visit conducted via telemedicine (consents, anticipatory health and screening portion of visits, for example).
PLEASE CHECK OUR WEBSITE INSTRUCTIONS TO PREPARE FOR TELEMEDICINE VISITS!!!!! If instructions aren’t followed, your visit may not be covered by your health insurance.
*Thank you for your patience during this difficult time. Remember that we are here for you and
are available to guide you through decisions and issues related to this pandemic. Feel free to
call our office to schedule a time to speak to the doctor if you have any questions or concerns.
Windhaven Adolescent and Sports Medicine will be open for specified in-office visits, with the following guidelines:
A MASK MUST BE WORN BY PATIENT & PHYSICIAN OR STAFF, Per executive order GA-19. Patient and parent will be asked to enter the office wearing a cloth or paper face mask, covering the nose and mouth and wear it for the duration of the visit, at least until you exit the office.
All APPOINTMENTS MUST BE CONFIRMED over the phone. We must SPEAK DIRECTLY TO YOU PRIOR TO YOUR APPOINTMENT so that you can be screened and so that the time and date of the appointment are confirmed. We will call you 1-2 days prior but you will need to call us back in order to accomplish screening. With appointments being scheduled hourly, NO-SHOW fees will be enforced.
Patients 18 y/o and over should come to the visit alone, in order to decrease the risk of exposing patients and medical staff to disease. If there are issues parents would like addressed, please feel free to call us a day or so before the appointment. Parents should accompany those under 18 to the office but wait in the waiting room. Alternatively, you may sign the release on our website allowing a minor child to consent for themselves.
DO NOT COME INTO THE OFFICE (or send your child into the office) IF: you or someone you live with or have been exposed to has had a cough, a rash, diarrhea, vomiting, pink eye, or a fever (100.0°F) or higher in the last 14 days.
We ask for your patience. In order to reduce risk to our patients and conserve PPE, we are limiting staff to Dr.Scalfano and one other staff member. We are limited in the number of visits that we can schedule/ day because we are allowing ample time to disinfect the office in between each patient.
We can order Covid-19 testing: the most sensitive and specific Covid anti-body testing currently available (Roche total antibody anti-SARS-Covid-19 test) is offered by the CPL lab on the 1st floor of our office building. We require a telemedicine visit prior to ordering it to ensure it is the most appropriate test for you/ your child
We are continuing to schedule telemedicine visits. In-person visits will be reserved for physicals, pap smears, eating disorders, procedures, vaccines, and other items solely at the discretion of the doctor.
How does a Telemedicine Visit work?
You will be called with a reminder of your visit 2 days before at the number you have on file as 1st preference, and we will leave a message if you don't answer.
Dr. Scalfano will place the call. We will use our telemedicine portal and there is a possibility you will not recognize the phone number, but please answer the call at the appointment time.
This is a video call. Please place your phone or computer so that we can see the patient (or parent and patient, if appropriate). Please turn off ceiling fans and make certain that lighting is adequate. Please ensure you are not driving at the time of the appointment!
We ask that you have your current weight and temperature ready at the start of the appointment. If you do not have this information we may need to reschedule your appointment. If possible, we would also like you to have your height and blood pressure available for Dr Scalfano.
The patient should be in loose fitting clothing (shorts/t-shirts) so that it will be easy to assist the doctor in her virtual exam.
DON'T WORRY! THIS IS DEFINITELY A DIFFERENT WAY TO SEE THE DOCTOR BUT WE WILL WALK YOU THROUGH ANY STEPS THAT MAY FEEL CONFUSING. KEEPING YOU SAFE AND HEALTHY IS ALWAYS OUR TOP PRIORITY!
- Routine physicals/ well visits
- Sports and camp physicals
- Preventive health/ risk assessment
- Acne management
- Wart removal
- Adolescent gynecology (irregular periods, cramps, pap smears if needed, etc.)
- College health
- Medical management of sports injuries and head concussions
- Medical evaluation and treatment of overweight and related health issues
- Medical evaluation and outpatient multidisciplinary treatment of eating disorders
- Medical evaluation and treatment of Polycystic Ovary Synrome (PCOS)
- ADD/ADHD evaluation and treatment
THE NEXT STEP
A WORD TO MY PATIENTS ABOUT THE RECENT NEW YORK TIMES ARTICLE ON BREAST CANCER RISK AND BIRTH CONTROL
On Dec 7, 2017, the NY Times published an article titled "Birth Control Pills Still Linked to Breast Cancer, Study Finds"
call us today for an appointment
Our office is open, 8-4:30 Tuesday to Friday (excluding holidays), closed Saturday - Monday.
Dr. Scalfano sees patients on Fridays in our Frisco office. Tuesdays, Wednesdays, and Thursdays are currently Telemedicine appointments only.
When you call our office, please follow the prompts offered by the phone system, this will transfer you to the best person to assist you. If you reach one of our voice-mails, please do leave a message, if we are helping someone in the office we may not be able to answer the call immediately.
Messages are checked regularly throughout the day, including Monday’s and all urgent matters are addressed, even when Dr. Scalfano is not in the office.
Please also consult our After-Hours Policy (via the Policies button in the menu bar above)